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How a Phone Call Can Make a Big Difference
04/27/2015

[Ring Ring]

[Ring Ring]

[Ring Ring]

Hello! 

 Hi, I need t-

You have reached XYZ Corporation. Press 2 for Spanish.  Stay on the line for a representative. 

[Random muffled soft rock]

Hello.  

Hi, I need t-

Thank you for calling. Im sorry, but all of our operatives are busy at present. Please hold, your call will be answered shortly".

[Random muffled soft rock]

CLICK.

Great.  You just got hung up on, or as the IRS calls it, a “courtesy disconnect.”  We have all experienced automated system hell.

 Automated phone systems can be infuriating, even when trying to solve non-time sensitive problems. There are many articles and websites online dedicated to teaching people how to bypass these automated systems.  If people “hack” automated systems just to complete bank, shopping, or insurance tasks, how much more important is it to get out of the automated loop when you are trying to get critical restoration help? If you need immediate, emergency help, dealing with an automated system is time you cannot afford to waste.

Time Matters

As you might know, time is absolutely critical when dealing with water damage and fire remediation.  The quicker you can get a remediation professional working on your disaster response, the better.  Smoke begins to corrode metal, appliances, and electronics immediately. If you have a flooding event, the first 36 hours are critical for pumping out the water and drying your structure or else you risk a mold infestation. The quicker the remediation team can get on site, the more likely they are to be able to salvage your possessions, protect the structural integrity of your home, and get your life back to normal.

A Real Person on the Phone, Every Time

At Superior Restoration, we answer the phone when you call.  It is that simple.  We will not put you on hold and we do not pass your call around to different people.  When a customer calls Superior Restoration, we ask what the problem is, find out the address, and send a restoration team to their home right away.  We are usually able to get a restoration team to a customer’s property within an hour, depending on the location of the call.  We would not be able to offer this quick and necessary service if we did not take the crucial step of having dedicated Superior Restoration team members manning our phones 24 hours a day.

While Superior Restoration offers convenient email quote services, we always have team members standing by for emergencies. Call us at 800-209-6139, we promise to answer.

Superior Cleaning & Coit Cleaning and Restoration in Woodinville, WA holds a Construction Contractor, General license (SUPERI 973KR).

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